However, the feedback from customers and the repeat orders always give me the strength to know that my products are good and I just need to persist to find the magic formula. Then just as I'm trying to figure out what do about delayed shipments, crushed shipments, and manufacturers who have reneged on an order, I get an inspirational email from a customer and I know that I really am on the right track and am doing something right. It's been months since I've had a posting to my blog but I had to share this most recent email.
A couple of weeks ago I received an email from a woman in New York who has been struggling with her weight. She started a weight loss journey at 319 lbs and has lost 41 lbs. She is doing Weight Watchers and was starting to incorporate yoga into her regimen. She was struggling with the excess weight and the lingering pain of a recent knee surgery. She had many obstacles adding exercise into her weightloss plan but was determined to do so.
She heard about the Stick-e Knee and Wrist Saver and wrote to me asking for additional extenders so they would accommodate her. She also wanted an extra pair to strap to her ankles for support. I gladly provided her with extras and asked her to keep me up to date on her progress. This morning I received the following email:
"Ms. Libby, I have to tell you this: I received the
extenders & your wonderful Yoga DVD before the arrival of my
Stick-e gloves/socks/knee/wrist - cushions, when I got the other pieces
the extenders worked very very well...
I have one more thing you must really know - IT WORKS!!! I don't
know or care if it is a 40+ lbs. weight loss or the STICK-E equipment that
helped me it only matters I have progressed greatly.
I started at 319 lbs. but I can Honestly --- attest to
you - I could not do Planks to save my life or lift up to do a crab
position or any deep lowering of my body weight of any kind, I could not hold
up my wrists or my bare feet or sneakered foot.
I could not hold the yoga one arm side lifts
either. I use Tracy Anderson Metamorphasis DVD's as well as I've
bought expensive Power Yoga, Rodney Yee, plus others ---- - I had to
stop because of pain to my knees and wrists. LAST NIGHT
I DID REPEATED ONE LEGGED PLANK WITH OPPOSITE LEG LIFTS, after 30 minutes of leg lifts from the
all fours position I didn't hurt! i was so thankful I
COULD HOLD A PLANK on my feet with the STICK-E SOCK / GLOVE WRIST / KNEE CUSHION COMBO!!!!! a workout I stopped doing because of
critical pain in my joints & wrists. I have a chance to conquer my
fear. I have a chance at resuming to challenge my sedentary
lifestyle & live a better healthier life.
As for your DVD, I love how
your Yoga teacher does her Downward Facing Dog --- I have
always had problems bringing my leg in to have my toes meet up with my hands on
the ground -- what i liked most was she said FIRST BEND YOUR KNEES A FEW TIMES
to bring the foot up to the hands. I WOULD LOVE TO GET THE
MAT - TOWELS - AND BLOCKS AS SOON AS I CAN. Please let me know when the
BLOCKS ARE AVAILABLE. LIBBY ANDREWS YOU'RE GOING TO HELP MAKE ALOT OF
PEOPLE MORE MOBILE AND HEALTHY WITH YOUR INVENTION...NAMELY ME. I WILL SPREAD THE
NEWS
Bottom line, give feedback to the companies and vendors whose products you use, particularly constructive criticism. Many of the enhancements that are helping Sabra today have come from constructive criticism and customer enhancement suggestions. I'm glad to see that the feedback of the past that may have taken me on a downward run of the entrepreneurial roller coaster are providing the momentum on the way up! I am excited to follow Sabra's progress. Her feedback is inspiring for me. After feedback like that, I have to keep going!
Now visit Libby Andrews' new website www.worldoluxe.com for Stick-e yoga and fitness products and Secure Heel and Foot Bumper inserts!
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